FAQs

How many venue staff will be working on the event?

Only the account manager will be working with you. Other team members will be in their respective zones. If you require any additional manpower, the venue can provide it at an added cost.

Who is the main venue point of contact for the day of the event? Who do you contact in case of queries/requests?

The Account Manager.

Will radios be provided to contact key venue personnel? And/or mobile numbers?

A contact list of the venue team will be provided. You can provide a radio to the account manager to be a link between you and the venue team.

How quickly can you expect a response to your requests? Is your venue contact dedicated to your event?

Depending on the request: if the request is within the venue, it will be treated immediately. If it requires contact with outside parties, it will be addressed within the day, and the account manager will keep you updated.

Outline clearly the chain of command for your event and who from your team is authorized to give approval for any changes such as additional cleaning staff, etc.

Any approvals will go through the Venue Director.