FAQs

What time can you have access?

Access is granted 24 hours from the bump-in date in coordination with the venue management team.

Who should you contact if you can’t access the building?

Contact the Operation Supervisor in case of difficulty accessing the site.

How can the venue be accessed via public transport?

Attached below is the venue location. (Search routes of the bus)

Which car park and entrance should the staff use?

A separate service gate is located at the BOH area.

Are there disabled parking spaces? How many are available and where are they located? Is there any charge for parking?

Yes, there are 9 parking spaces marked for special needs located on the south side of the FOH, specifically in the south VIP parking. There are no charges for parking spaces.

Is overflow parking available?

The venue will support with an overflow parking plan.

Does the venue provide car parking attendants?

Yes, it can be provided as an extra service at an added cost.

What is the unloading procedure?

Contact the facility supervisor with the vehicle details and any important information about the cars coming to unload. The security will be informed and will let the trucks in when they arrive. The venue Operation Supervisor will oversee the unloading procedure. Please note that there are restrictions for the unloading procedure attached with the site and over. Make sure you have read it before bumping in.

When must the venue be clear after the event?

That will be decided with the Venue management according to your production timeline. Please make sure to provide a production timeline schedule.